Shipping policy
SHIPPING & DELIVERY INFORMATION
At Heirloom London, we aim to make the delivery process as clear and predictable as possible. Below you can find information about order processing, shipping times, tracking and estimated delivery.
Order Processing
Orders are prepared and dispatched within 1–3 business days, from Monday to Friday.
Once your order has been shipped, you will receive a tracking number that allows you to follow the progress of your delivery.
Daily Order Cut-Off
Our order cut-off time is 5:00 p.m. London time.
Orders placed after 5:00 p.m. will begin processing on the following business day.
UK Delivery Time
We currently offer delivery within the United Kingdom.
Free Shipping
Estimated transit time: 5–8 business days
Shipping cost: FREE
Estimated Time From Order to Delivery
The full estimated delivery period consists of:
- Order processing: 1–3 business days
- Transit: 5–8 business days
This means your order will normally arrive within approximately 6–11 business days from the date of purchase.
Tracking Your Parcel
Once your parcel has been dispatched, you can monitor its journey using your tracking number or order number.
Delivery Estimates
Delivery times shown on our website are estimates.
Occasionally, circumstances outside our reasonable control may affect delivery times. These can include:
- Courier delays
- Operational disruptions
- Weather-related disruption
- Other unforeseen delivery issues
Business days refer to Monday through Friday and do not include weekends or public holidays.
Need Help With a Delivery?
If you have a question regarding your order, tracking or delivery, our customer service team is available to assist you.
Email: info@heirloom-london.com
Phone:
Customer Service Hours
Monday to Friday: 9:00am–5:00pm (GMT/BST)
Saturday and Sunday: Closed
Business Information
Store name: Heirloom London
Warehouse Address:
Company name: VEVA ECOMMERCE
Company number: 99916959
Company Address: Wethouder Kortingstraat 6, 5854PN Bergen L, The Netherlands